Privacy Policy

Pill Access (“Pill Access,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you.

By using the Pill Access website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Pill Access, we may collect information such as:

Information You Provide

You may provide information when you:

• Complete an eligibility or health questionnaire
• Request abortion care or other services
• Create or submit an account or service request
• Contact our support team
• Complete forms on our website
• Subscribe to communications
• Submit feedback or reviews

This information may include your name, contact information, date of birth, pregnancy-related information, health history, medications, and other information needed to evaluate or provide requested services.

Payment Information

If you make a payment through our services, payment information may be collected and processed by our payment service providers.

We may receive limited payment-related information necessary to confirm or manage a transaction. We do not necessarily store complete payment card information on our own systems.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Referring website
• Approximate location derived from technical information
• Date and time of visits
• Website interaction and usage information

We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

2. How We Use Information

We may use information we collect to:

• Provide and coordinate requested services
• Review eligibility information
• Communicate with you about your care or service request
• Respond to questions and support requests
• Process payments and transactions
• Maintain website security
• Detect and prevent fraud, abuse, or unauthorized activity
• Improve our website and services
• Understand website usage and performance
• Comply with applicable legal and regulatory requirements
• Maintain records required for legitimate business or healthcare purposes

We use health-related information only as permitted by applicable law and for purposes connected with providing, coordinating, or supporting requested services.

3. Health Information

Some information submitted through Pill Access may relate to your health, pregnancy, medications, or medical history.

We recognize that this information is sensitive. Access to health-related information is limited to individuals and service providers who need it for authorized purposes.

Where applicable, health information may be subject to additional privacy protections under federal or state law.

If Pill Access or a service provided through Pill Access is subject to the Health Insurance Portability and Accountability Act (HIPAA), applicable HIPAA requirements and notices will apply to the relevant information and services.

4. How We Share Information

We do not sell your personal information for money.

We may share information when reasonably necessary to provide our services or operate our website, including with:

• Healthcare professionals involved in providing or reviewing requested care
• Service providers that support website hosting, technology, communications, payment processing, security, analytics, or other business functions
• Companies or professionals that provide services on our behalf
• Government authorities or other parties when required or permitted by applicable law
• Professional advisors, such as attorneys, accountants, or auditors, when reasonably necessary
• Parties involved in a merger, acquisition, restructuring, or similar business transaction, subject to applicable legal requirements

We require service providers that handle information on our behalf to use it only for authorized purposes and to apply appropriate safeguards where required.

5. Cookies and Similar Technologies

Pill Access may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Maintain security
• Measure the effectiveness of website content and communications

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website functions.

Where required by applicable law, we provide additional choices regarding certain cookies or similar technologies.

6. Communications

We may contact you by email, telephone, text message, or other communication methods when necessary to respond to requests, provide services, communicate about care, or address account or transaction matters.

Where required by law, we will obtain appropriate consent before sending marketing communications.

You can generally opt out of promotional communications by following the unsubscribe instructions included in those communications.

Service-related communications may continue when necessary to provide requested services or important information.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If you believe your information or account has been compromised, please contact us promptly.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide requested services, maintain appropriate records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your information is collected or used
• Opt out of certain forms of data sharing or targeted advertising where applicable
• Limit or exercise additional rights relating to sensitive personal information where provided by law

Some rights are subject to legal exceptions and limitations.

To exercise a privacy right, contact us using the information provided below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Pill Access services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or resources.

Those third parties have their own privacy practices and policies. Pill Access is not responsible for the privacy practices of websites or services that we do not operate.

We encourage you to review the privacy policy of any third-party website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the beginning of this policy.

We encourage you to review this page periodically to stay informed about how we handle information.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact Pill Access through the contact information provided on our website.

Pill Access
Privacy Inquiries: support@plancaccess.org

Last Updated: September 4, 2026